Quality Line
Vičiūnai Group Quality Line
To ensure the highest standards of quality and food safety, we have introduced the Vičiūnai Group Quality Line – a dedicated channel for quickly and conveniently reporting any quality or food safety concerns related to VIČI products.
When should you contact us?
We encourage you to contact the Vičiūnai Group Quality Line if you would like to:
- report a potential product quality or food safety incident;
- submit feedback, a complaint or a claim regarding product quality;
- share suggestions or insights that could help us improve Vičiūnai Group products, production processes and the overall consumer experience.
How can you contact us?
You can reach the Quality Line:
- By phone: +370 5 210 3300
- By email: quality@vici.eu arba Kokybe@vici.eu.
When contacting us, please describe the situation as clearly as possible, provide the product name and, where available, include additional information such as the expiry date, batch number or place of purchase. This will help our specialists assess the situation more quickly and accurately.
How are reports handled?
All reports received are registered and carefully reviewed. We respond promptly to every enquiry – within two business days at the latest. If additional information is required, a responsible specialist will contact you directly.
Every report we receive helps the Vičiūnai Group team improve product quality, strengthen food safety processes and deliver an even better consumer experience.
Thank you for your responsible approach and for contributing to our efforts to continuously raise quality standards.
