Línea de Calidad

Línea de Calidad del Grupo Vičiūnai

To ensure the highest standards of quality and food safety, we have introduced the Vičiūnai Group Quality Line – a dedicated channel for quickly and conveniently reporting any quality or food safety concerns related to VIČI products.

¿Cuándo debe ponerse en contacto con nosotros?

We encourage you to contact the Vičiūnai Group Quality Line if you would like to:

  • report a potential product quality or food safety incident;
  • submit feedback, a complaint or a claim regarding product quality;
  • share suggestions or insights that could help us improve Vičiūnai Group products, production processes and the overall consumer experience.

¿Cómo puede ponerse en contacto con nosotros?

You can reach the Quality Line:

When contacting us, please describe the situation as clearly as possible, provide the product name and, where available, include additional information such as the expiry date, batch number or place of purchase. This will help our specialists assess the situation more quickly and accurately.

¿Cómo se gestionan las comunicaciones recibidas?

All reports received are registered and carefully reviewed. We respond promptly to every enquiry – within two business days at the latest. If additional information is required, a responsible specialist will contact you directly.

Every report we receive helps the Vičiūnai Group team improve product quality, strengthen food safety processes and deliver an even better consumer experience.

Thank you for your responsible approach and for contributing to our efforts to continuously raise quality standards.